Returns Policy

Return Acceptance Conditions

   Customers are responsible for checking the quantity and the quality of the goods at the time of delivery and for notifying the driver of any missing or damaged products; in such cases, a note must be made on the invoice or delivery note as proof. 

   The customer’s signature confirms that the delivery is complete and in good condition. Customers have 10 days to notify us in the event of any nonconformity. Nikko Sun foods reserves the right to accept or reject credit for the returned goods following an internal verification.
  
   Customers who want to return one of our in-stock products must submit the request to their representative within 5 days of the date of purchase. All returned products must be in the original packaging and in good condition for resale; boxes that have been opened, written on, or otherwise altered will not be accepted. If our conditions are met, a return number will be issued to the customer and the goods will be collected at the next delivery. 

   Customers located outside our delivery sectors will be responsible for the shipping costs incurred. Nikko Sun Foods reserves the right to refuse any product without a return authorization by their representative.

  All returned products must be in good condition and suitable for resale: security seal intact, box unopened, product not used or handled.

  Nikko Sun foods will not refund special order or clearance products

  Nikko Sun foods inspects all returns and reserves the right to deny credit for any item that is damaged, used, or otherwise unsellable. Returns for purchases older than 15 days may be subject to restocking fees, in accordance with the manufacturer’s return policy, as well as shipping or other charges. Until a credit note is issued, customers are not authorized to deduct any amount from the invoice. It can take up to 10 business days to process a return request.

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@nikkosun.ca.

Shipping returns

To return your product, you should email your product to: cs@nikkosun.ca.

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at cs@nikkosun.ca for questions related to returns.